FAQ
Last Updated: September 27, 2026
About Zavirai
1. What is Zavirai?
Zavirai is a fragrance and home ambiance brand focused on creating products that help customers build comfortable, relaxing, and inspiring spaces.
We offer carefully selected fragrance products designed to enhance everyday living environments.
Zavirai is operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
2. Where is Zavirai located?
Zavirai is operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
Registered Address:
Room 1401-40, No. 26 Jiefang Road,
Shangcheng District, Hangzhou,
Zhejiang Province, China
Products & Usage
3. What types of products does Zavirai offer?
Zavirai specializes in fragrance and home lifestyle products, including:
- Home fragrance products
- Aromatherapy items
- Scented accessories
- Decorative fragrance solutions
Our products are designed to help create pleasant and inviting environments.
4. How should I use and care for fragrance products?
For the best experience:
- Follow the instructions included with your product.
- Keep products away from excessive heat or direct sunlight.
- Store products in a dry and safe location.
- Keep products away from children and pets when required.
Specific care instructions may vary depending on the product type.
5. Are fragrance products suitable for all environments?
Fragrance preferences vary from person to person.
We recommend reviewing product descriptions carefully before purchase and selecting scents that match your personal preferences and space.
Orders & Payments
6. How do I place an order?
To place an order:
- Add your preferred products to your shopping cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Confirm your order.
After successful payment, you will receive an order confirmation email.
7. Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has entered processing or shipment preparation, changes may no longer be possible.
Please contact:
8. What payment methods do you accept?
Available payment methods are displayed during checkout.
All payments are processed securely through trusted payment providers.
Shipping Questions
9. Where does Zavirai ship?
Currently, Zavirai provides shipping services to customers in:
United States
10. How long does shipping take?
Orders are generally processed within:
1-3 business days
After shipment:
Express Shipping
Estimated delivery:
5-10 business days
Standard Shipping
Estimated delivery:
7-15 business days
Delivery times may vary due to carrier delays, holidays, weather conditions, or other factors outside our control.
11. How much does shipping cost?
Our shipping rates are:
Express Shipping
Orders:
$0.00-$48.99
Shipping fee:
$5.99
Orders:
$49.00 and above
Shipping fee:
Free Express Shipping
Standard Shipping
Orders:
$1.00-$38.99
Shipping fee:
$2.99
Orders:
$39.00 and above
Shipping fee:
Free Standard Shipping
12. Will I receive tracking information?
Yes.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24-72 hours for tracking updates to appear.
Returns & Refunds
13. What is Zavirai's return policy?
We provide a:
180-day return period
The return period begins from:
the date you receive your order.
Customers must contact us before returning any item.
14. How do I request a return?
To request a return:
- Contact our customer service team.
- Provide your order number.
- Explain the reason for return.
- Follow the return instructions provided by our team.
Email:
15. Are returned items required to be in original condition?
Yes.
Returned products should:
- Be in acceptable condition.
- Include original packaging when possible.
- Not be damaged due to misuse or improper handling.
16. How long does a refund take?
After we receive and inspect your returned item, approved refunds will be processed.
Refunds are normally completed within:
5-10 business days
depending on your payment provider.
17. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us.
Please provide:
- Order number
- Description of the issue
- Photos of the damaged or incorrect item
Our team will review your request and assist you.
Account & Privacy
18. Is my personal information secure?
Yes.
We take reasonable measures to protect customer information.
For more information, please review our Privacy Notice.
19. Do you use cookies?
Yes.
Cookies may be used to:
- Improve website functionality
- Remember shopping preferences
- Analyze website performance
- Improve customer experience
You can manage cookie settings through your browser preferences.
Contact Information
20. How can I contact Zavirai?
If you have any questions about products, orders, shipping, returns, or refunds, please contact us:
Zavirai
Operated by:
Hangzhou Pengjincheng Technology Co., Ltd.
Address:
Room 1401-40, No. 26 Jiefang Road,
Shangcheng District, Hangzhou,
Zhejiang Province, China
Responsible Person:
Zhao Chenxue
Email:
Phone:
+86 18521634782
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Last Updated: September 27, 2026